I rented some items but I didn’t end up using them, what options do I have?
While you are in possession of a rental item, it is unavailable to other customers. Therefore the rental charge still applies whether items were used or not.
What is the difference between a Canopy and a Tent?
A canopy is a lighter-duty structure ideal for short term event rentals. A tent on the other hand is much stronger and ideal for long term event rentals.
Why am I been charged a delivery fee?
Delivering an order incurs many expenses that are not covered by the rental rate. Our delivery charges are very reasonable, and are calculated based on your location and delivery and pickup arrangements.
How are the tents/canopies secured to the ground?
All tents are staked into the ground, however water barrels are available for an additional charge. The client provides a water source to fill the barrels. Canopies on the other hand, are secured to the ground using sand bags provided by us.
I am interested in your party rental offerings and I was wondering if you have any references I can contact?
After each event we ask our customers to share their renting experience with us, and tell us how we can improve our services. We encourage all potential customers to visit our Testimonial page where we are constantly posting newly submitted reviews from our past and existing customers. If you wish to contact a particular client [...]
I have attached the pictures of my backyard. Can you review them and let me know if the space will suffice for the tent setup?
We are unable to determine the appropriate tent for your event, simply by looking at pictures of your backyard. In order to properly determine the appropriate tent for your backyard, we will need a measurement of the flattest area of your backyard. This measurement can be taken by you or we can come in and [...]
Could you please confirm whether credit card would be an acceptable method of payment? or will it have to be a cheque?
We accept payments by Cash, Cheque, and Credit Cards (Visa, MasterCard, & AMEX).
It is going on the deck so if we place it flush to the wall, then people can go directly from the patio doors into the tent without getting wet. Not sure if this is possible, but thought I would ask just in case it was.
Many homeowners hosting parties and events on the patio or deck in their backyards wish to see the canopy or tent flushed right against the wall. In most cases this is something we can absolutely fulfill. However, in some cases there are a few factors concerning the layout of the wall, height of the door [...]
We need someone who can replace our conference table with the tables we will be renting – do you provide such service?
We currently do not offer the service of removing and storing existing event space furnishings. When we arrive at your home or workplace to deliver your rented items, we are happy to help customers move a few things out of the way in order to properly install the canopy, tent or inflatable item. However we [...]
Today is the date of delivery. Is there any way to get a smaller window of time than 9am-12pm? Wondering if you may have a better idea of time of delivery today.
In most cases deliveries are made within a predetermined eight-hour window. For example an 8am-8pm delivery window means that the crew will arrive as early as 9am and latest by 8pm. If on the delivery day, you would like to get a better idea of when the truck will arrive at your door, you are [...]